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FAQ

What is a Food & Beverage Minimum?

The food & beverage minimum is the least amount required to spend on any combination of Hotel provided food and beverage for your wedding to secure the selected space. It does not include sales tax or the service fee. The food and beverage minimum is achieved by selecting packages or individually priced, a la carte menu items to equal or exceed the food and beverage minimum. 


What is the tax and service charge?

There is a taxable 20% service charge and 7% sales tax. 


Are there any Additional Labor Charges I should be aware of? 

All staff with the exception of bartenders and station attendants are included with our standard wedding package offerings. One bartender and/or station attendant will be provided for every one hundred guests and charged $100 each. 


Can I provide my own catering and alcohol for the wedding reception? 

No, the hotel must provide all catering and alcoholic beverages for your event (except for cake). All food and beverage must be consumed on hotel property and therefore cannot be removed. All guests in attendance of the event consuming alcoholic beverages must be at least 21 years old and possess a valid ID. The Terrace Hotel reserves the right to request proof of age. 


Can I customize the menu? 

Of course! Our talented chefs and the catering manager will work with you to create a menu for your wedding day. 


What is the difference between a Venue Coordinator and a Wedding Coordinator? 

Your Venue Coordinator (aka Catering Manager) handles all items pertaining to the hotel – guest rooms, banquet space, food and beverage, hotel setup, etc. A Wedding Coordinator is independent of the venue and helps you throughout the planning process, handling all aspects of your wedding including managing your vendors, creating the timeline for your wedding weekend, and ensures all aspects of planning have been covered before your big day.


Am I required to hire a Wedding Coordinator? 

Yes, day-of Wedding Coordinators are required for events with 30 guests or more.


Does the venue provide assistance getting gifts and/or décor back to a designated car or hotel room after the wedding? 

No. Please assign a family member or friend to assist with getting your gifts and cards to your room securely as the Hotel will not assume responsibility for missing gifts and cards. As for the décor, your day-of Wedding Coordinator will assist. 


Can I hire my own vendors or is there a preferred vendor list we must stick to? 

While we do have a preferred vendor list, you are more than welcome to hire your own vendors provided they hold liability insurance. 


What time can my vendors start setting up on the day of my wedding? 

Please reference your contract for additional information. 


Is there a cancellation policy? 

Yes, your deposit is non-refundable and cancellation fees apply based on the date of cancellation. Please refer to your contract. 


When is the final payment due? 

The Terrace Hotel requires a valid Credit Card on file for all groups and events. Final payment is due (7) days prior to the group event. Final payment will reflect estimated charges based on the final count or food and beverage minimum, whichever is higher. Final payment must be in the form of a credit card, cashier’s check, or cash. 


When do I provide you with a final count? 

Final guaranteed attendance is due by noon (7) days prior to any event. If the guarantee is not provided by the designated due date and time, the estimated attendance on the Banquet Event Order “BEO” will apply. After guaranteed attendance is received, we can only accept an increase in the number of expected attendees. You will be charged for the final count or the guaranteed attendance number, whichever is greater. 


Are menu tastings available?

We recommend scheduling a tasting 2 months prior to your event date. All tastings require at least 2 weeks prior notice and available for a maximum of 4 guests. Additional guests may attend at an additional tasting fee based on the menu selected. Tastings are scheduled Tuesday-Thursday at 2:00pm. 


Do I get to arrange the seating chart for the reception? 

Yes, based on your requirements, a personalized seating diagram will be designed by your catering manager. You may provide a seating chart with assigned tables and/or assigned seats. If plated reception, place cards are required with a symbol designating entrée selection. 


Can I bring in a cake from an outside baker or do I have to use a cake made onsite? 

Yes, you may bring in a cake from an outside baker. 


Do you charge a cake-cutting fee? 

Our wedding package prices include cake cutting. 


Can I have my ceremony at the hotel? 

Yes. You may arrange to have your ceremony at the hotel. Ceremony fees range from $600 to $1,200 depending on the site selection. 


Is the venue handicap accessible?

Yes! Please reach out to your Catering Manager for additional information. 


Does the hotel offer a discounted guest room block?

Yes. If you wish to reserve a block of rooms for your guests and family, please notify your catering sales manager. 


Are there changing areas for the bride, groom, and/or wedding party?

Guestrooms can be reserved and utilized as a changing area. 


Can we have our rehearsal dinner here? What about a morning-after mimosa brunch?

Yes! Ask your Catering Manager for menu ideas.  


Can we use confetti, rice, sparklers, or fireworks at your venue?

While these items can be fun, they are prohibited.